Terms & Conditions:

1. These terms and conditions are applicable across the entire scheme and any participation is considered as acceptance.
2. Members are only entitled to one reward members account (app or card) each (per email address) Palmers reserves the right to refuse, merge or close additional accounts at any time.
3. Members must register their personal details and keep Palmers informed of any changes. Palmers cannot be held responsible for any loss of points or as a result of out-of-date details.
4. The reward account, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the account.
   Reward apps and cards remain the responsibility of the member, as do any security details relating to the account. Palmers cannot be held responsible for any loss arising from the member failing to ensure the safe-keeping of these items.
5. Reward points can only be used for purchases from Palmers Garden Centre and Palmers Café and not at any concessions on site at Palmers Enderby or Ullesthorpe.
6. Members can choose to leave the scheme at any time. By leaving the scheme members forfeit the right to any points already accrued.
7. Members must present their reward app or card at the checkout in order to collect or redeem points for a transaction in store. Members who forget to do this may have their points added manually up to 14 days after the transaction upon production of a valid receipt, providing the receipt belongs to the claiming member and is based on their personal spend. Points may only be claimed for up to two receipts per day.
8. Members cannot collect points on purchases made through phone or online transaction.
9. Members will earn 2.5 points per full pound spent in the café and garden centre per qualifying spend, unless otherwise stated.
   To be awarded points, members must spend above a certain amount on qualifying products in a single transaction. The number of points awarded may change and will vary depending on the products bought, the amount spent and where the transaction takes place.
10. Points will not be awarded for non-qualifying products, including, but not limited to vouchers, event tickets and in store concessions. Other products may also be excluded from the scheme at the discretion of Palmers.

11. Palmers may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions. Any participation in promotional offers above and beyond what could objectively be considered consumer behaviour or personal use may be considered as abuse of the scheme.

12. Palmers is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent point value.

13. Points awarded at the time of the transaction or vouchers already issued may be removed or cancelled if Palmers determines that the points were collected in breach of these terms and conditions or were awarded in error. For the avoidance of doubt, any advice or actions of our staff that is contrary to these terms and conditions will not have the effect of changing these terms and conditions.

14. Palmers is under no obligation to award points for any reason outside of qualifying transactions.

15. The current qualifying threshold is 100 points, anything below 100 points will remain on your account and any points converted.

16. Points have no monetary value. The current conversion value of points to money off is one point equals one penny.

17. If an automatic voucher is generated from the points in the app, then the voucher must be used in full in one purchase.

If you have any questions about these Terms & Conditions, please call us on 01455 202 144 or 0116 286 3323 9am-5pm Monday to Saturday/9am-4pm Sunday or email us on info@palmersgardencentre.co.uk