We are seeking two dedicated and enthusiastic Cafe Assistants to join our vibrant team at Cafe 1911 at Palmers.

The ideal candidate will have a passion for hospitality and a strong commitment to providing exceptional customer service.

As a Cafe Assistant, you will play a key role in creating a welcoming atmosphere for our guests while assisting with food preparation, serving, and maintaining the overall cleanliness of the cafe.

Location is the Enderby site.

The initial role is 18 hours per week.

Flexible weekend work is expected.

Key Responsibilities

· Running orders and clearing tables.

· Being customer focused, delivering the best possible customer experience.

· Processing customer payments at the tills/Ipads.

· Handling customer orders.

· General housekeeping of front and back of house areas.

· To ensure Health and Safety standards and requirements are adhered to within legal requirements.

· To carry out any additional duties as and when required.

Key Skills

· The ability to work well with others, or on your own using your own initiative.

• Demonstrate a positive can-do attitude.
• Be able to demonstrate professional performance in decision making, problem solving and seeking solutions to issues in a pragmatic way.
• Confident and effective written and verbal communications skills.

Leading and Developing

• Lead by example, setting excellent standards of behaviour.
• Encourage, inspire and support members of the team in developing confidence and capability.
• Nurture strong team identity and pride, share workload and offer total support.
• Accept responsibility and takes initiative to get the job done.
• Create the correct atmosphere to enable the team to be motivated and enjoy their role within the team.

Commercial Thinking

• Formulate new ideas, find solutions and embrace change with a positive attitude.
• Be a forward thinker to meet goals and deliver results.

Think Customer

• Take time to question and understand the customers’ needs.
• Always be willing to go the extra mile to exceed customer expectations.

Communication

• Communicate with the team to gain commitment and a single vision of what is to be achieved.
• Delegate effectively whilst working as part of the team, building great team spirit.
• Relate well and communicate with people at all levels.

Standards

• Work within company policies and procedures, maintain standards and demonstrate commitment to the team.
• Set specific, measurable, achievable, realistic, and timely goals.

Be the Best

• Maintain a positive outlook, always taking a common-sense approach.
• Be self-motivated and focused to set a strong example within the team.
• Always keep emotions under control, accepting constructive criticism and learning from these experiences.

About Palmers

Founded over 114 years ago, Palmers Garden Centre is one of Leicestershire’s oldest and most respected family businesses. Still owned and led by the fifth generation of the Palmer family, we’ve grown from humble market stalls to three thriving retail sites with over 150 employees.

Our Mission:

– To provide the highest quality products and services across our plants, gifts and restaurants with incredible customer service.

– To bring more customers into the world of horticulture and give them an amazing experience when they enter our stores.